The use of cloud-based technology in managing businesses is the new normal. And Nextiva is one of the best examples of it. The cloud-based unified communications technology provides corporate phone services to companies of all kinds. Users may utilize the platform to make and receive calls, send SMS and faxes, record custom greetings and voicemail messages, configure call forwarding, and monitor call records. Nextiva also offers a mobile app that allows users to search for contacts and make phone calls. Administrators may use the platform to view important performance metrics across the firm. In short, it is a one-stop platform for streamlining businesses. So. Go ahead and discover Nextiva's advantages, disadvantages, and features via post.

What exactly is Nextiva?

Nextiva is a communications platform that integrates corporate applications, intelligence, and automation. This facilitates communication and stronger ties between businesses and their customers. The platform centralizes all communication modes, including phone, video, collaboration, SMS, chat, and surveys. This enables enterprises to access the information they require to generate business success. So you can focus on supporting clients, intelligence and automation are built in.

Key Features of Nextiva To Look Out

1. Calendar Management
2. Call Center Management
3. Access Controls/Permissions
4. Activity Dashboard
5. Call Reporting
6. Call Routing
7. Auto-Dialer
8. Automated Attendant
9. Benchmarking
10. Call Conferencing
11. Automatic Call Distribution
12. Call Logging
13. Call Monitoring
14. Alerts/Notifications
15. Call Recording

Premium Features of Nextiva Making it the Best Choice

1. Vehicle Attendant: The Auto Attendant will be your favorite feature if you're tired of leaving late-calling customers hanging. This is the recording you make for incoming calls during non-business hours. You can set different greetings for business hours and off-hours, though the process will differ depending on whether you're using a Nextiva phone or not.
2. Bridging Conference: The phrase "conference bridging" refers to linking numerous speakers on a single call. Even those of us who do not have VoIP services are capable of doing so. Nextiva excels in establishing an easy way to conference your users together for workplace tele meetings. You will be able to control the following as the business owner:
3. The dial-in phone number for the event
4. Extension
5. ID/nickname for the conference
6. When a caller joins the meeting, what occurs (tone, etc.)
7. Concurrent Ring: Real-world capabilities like Simultaneous Ring help VoIP companies like Nextiva flourish. This is crucial for salespeople who need to go out in the field but don't want to be disconnected from their desk phones. Could you enable it for the correct phone number? When you're on a call, the Simultaneous Ring can be off automatically, allowing you to focus on the person on the other end of the line.
8. Nextiva's app: An effective app is required for every online collaboration and communication tool. Nextiva's app often receives mixed reviews online. Nextiva is a good contender for any firm with a physical presence because of the dependability of the desktop functionalities. However, integrating the mobile experience with Nextiva at the company's site may be an even better solution in many circumstances.

Benefits of Nextiva Helping Businesses Stay Ahead of Competitive Edge

Nextiva distinguishes itself from the competition by enabling you to interact efficiently across whichever medium your customers and team members choose. Powerful built-in tools and advanced capabilities guarantee you have all you need to manage phone, text, email, video, and instant messaging communications. Here are a few essential advantages we believe are worth mentioning:

1. Apps for mobile and PC: Because Nextiva provides mobile and desktop programs, you may make audio and video conversations from practically any internet-connected device.
2. Excellent client service: Nextiva provides email, chat, and phone support with all of its plans; other VoIP providers do not give this degree of assistance with their entry-level services.
3. Nextiva's CRM Call Pop: When an established customer contacts your company, Nextiva's CRM Call Pop feature provides important account contact information such as last engagement, account value, and the latest survey score.
4. Popular integrations: Salesforce, Zendesk, Google Contacts, Oracle Sales Cloud, ServiceNow, and Zoho are just a few business tools and CRMs with which Nextiva's advanced plans work smoothly. Variation in phone numbers. You can transfer an existing number to Nextiva or select a local or toll-free number.
5. Custom reports and dashboards are available: Custom reports and dashboards are included in Nextiva's Enterprise and Ultimate subscriptions, allowing you better to manage your organization's calling needs and workflow patterns.
6. Safe and dependable: Nextiva's systems are monitored 24 hours a day, seven days a week; TLS and SRTP encryption provide greater privacy and security. Nextiva's uptime is 99.999%, making it one of the most dependable VoIP companies.
7. Nextiva Pricing Evaluation: Here's a breakdown of the various pricing tiers for its complete Communicate & Collaborate capabilities.
8. Essential: $17.95 per user per month and above. The Essential tier includes the features mentioned above but not much else. It is important to note that the $17.95 indicated above is the bare minimum if you have 100 or more members on a prepaid 36-month commitment.
9. Professional: $21.95 per user per month and above. This is better suitable for groups, as it includes everything in "Essential" and unlimited conference calls with up to 40 people. This is also the tier where you'll get 24-hour customer service.
10. Enterprise: $31.95 per user per month and above. You'll get everything from the Professional tier, unlimited conference call participants, additional toll-free minutes, call recording, and voicemail transcription.

Advantages and Disadvantages of Nextiva

Pros

1. Unlimited audio and video calling, as well as email and chat.
2. Phone assistance 24 hours a day, seven days a week
3. Apps for mobile and desktop
4. Excellent call management capabilities
5. Tools for practical team cooperation

Cons

1. Top-tier plans are expensive.
2. Mobile SMS and video conferencing are not included in the lowest plan's free trial period.
3. Popular CRM connectors are only available on higher-tier subscriptions.

Ending Up!

Hope you like Nextiva and look ahead to incorporating it within the workplace. The information helped you to know everything right from pricing, to features, and benefits. So without any second thought, integrate and simplify processes like never before.